Timberwood Bank, onQ Case Study

Meyer and Kenworthy had an opportunity to put Quorum to the test just two days after its installation. On October 4, 2012, Quorum completed its first full backup, and took a scheduled system snapshot at 1:07 a.m. Six hours later, at approximately 7:15 a.m., Timberwood Bank’s email server showed signs of distress, and further review revealed a failed Exchange server. Kenworthy, not yet trained on the new Quorum system, contacted Quorum for support and was led through a few simple steps to switch the bank’s email service to the Quorum appliance. Thanks to the backup and snapshot provided by Quorum, Kenworthy was able to restore email to its status as of 1:07 a.m., and all email service was restored by 11 a.m.