Quorum customer support

Help when every minute matters.

Connect with a Quorum support engineer, open a case, or start a secure remote-assistance session for your onQ environment.

Create a support ticket Download TeamViewer
24 × 7 × 365Emergency phone support
6am–6pm PTEmail coverage on business days
One business dayPortal, voicemail, and email response target
Choose the right path

Get the right help, right away.

Use the option that best matches the issue. For an active outage or recovery event, call first so the support team can engage immediately.

01
Urgent

Active incident support

Speak with a support engineer during a production outage, failed recovery, or other time-sensitive event.

Call +1 888-997-8678
02
Case management

Create a support ticket

Document the issue, attach relevant files, and schedule time with a support engineer after submitting your request.

Open the support form
03
Remote assistance

Start a TeamViewer session

Download the Quorum support client when an engineer asks to connect securely to assist with troubleshooting.

Download TeamViewer
04
General support

Email the support team

Send non-urgent questions and case follow-ups during standard support coverage hours.

support@quorum.com
Prepare your case

Details that help us move faster.

Providing a complete picture at the start helps the support team triage the issue and engage the right resources.

Your name, company, phone, and email onQ software version Protected Node software version, if applicable Appliance unit tag for hardware issues Issue description, frequency, and history Business and operational impact Exact error messages or screenshots Troubleshooting steps already completed
What happens next

A direct path from issue to resolution.

01

Open a case

Submit the support form with the environment and issue details.

02

Schedule time

Choose an available appointment with a Quorum support engineer.

03

Connect securely

Use the Quorum TeamViewer client if remote access is needed.

04

Resolve and document

Work through the issue and capture the outcome for your team.

Support guidelines

Clear expectations for every case.

60 seconds

Phone response

Calls should be answered within 60 seconds under normal call volumes.

One year

Previous-version support

Active support is provided for the previous major software version for at least one year after the next major release.

One business day

Non-urgent response

Portal updates, voicemail, and email receive a response within one business day.

Scope note: Support plans do not include initial appliance installation or support for third-party products. Quorum will help identify third-party issues that affect an onQ appliance, then coordinate the appropriate next step with your team.
New deployment?

Start strong with QuickStart.

Quorum QuickStart combines guided configuration, initial protection, recovery validation, capacity planning, and administrator training.

Ask about QuickStart
  • Appliance configuration and initial deployment guidance
  • Protection of initial servers and first recovery nodes
  • HA and DR recovery procedure review
  • Online training for up to three team members
  • DR capacity planning and next-step recommendations
Support questions

Before you connect.

When should I call instead of opening a ticket?

Call emergency support for an active outage, failed recovery, or other time-sensitive event. Use the ticket form for non-urgent requests, documentation, and file attachments.

Should I install TeamViewer before contacting support?

Not necessarily. Open a case or call first. A support engineer will tell you when a remote session is useful and guide you through the connection.

Can I schedule time with a support engineer?

Yes. After submitting the support form, you can select an available appointment time for a support engineer to review the case with you.

Quorum Support

Ready when you need us.

Open a support ticket for scheduled assistance or call emergency support when recovery cannot wait.

Create a support ticketCall emergency support